Terms and Conditions
These Terms and Conditions apply to all services I offer, including full-fee and discounted therapy sessions and clinical assessments.
1. Services Covered
These terms apply to the following services:
- Full-priced therapy sessions (50 minutes)
- Discounted therapy sessions for eligible clients
2. Payment
- Payment is due at least 24 hours before your scheduled session.
- Accepted methods: Bank transfer and PayPal (details provided when booking).
3. Cancellations and Refunds
- If you need to cancel or reschedule, please give at least 24 hours’ notice.
- Sessions cancelled with less than 24 hours’ notice will be charged in half.
4. Confidentiality
Everything you share in therapy is held in confidence, with the following exceptions:
- If I believe there’s a risk of serious harm to you or someone else
- If there’s a legal obligation (e.g. disclosure of terrorism, money laundering, or drug trafficking)
- If required to do so by a court of law
Where possible, I will always try to speak with you first before sharing any information.
5. Disclaimer
- Therapy is not a substitute for medical treatment or crisis services.
- If you are in immediate danger or crisis, please contact 999, your GP, or Samaritans (116 123).
- I do not offer 24-hour support.
6. Concessions and Accessibility
Discounted sessions are available for:
- Students
- OAP’s
- Those on lower incomes
7. Session Structure and Boundaries
- Sessions are 50 minutes
- The session will always finish at the original end time.
- We’ll meet weekly unless we agree otherwise.
- I’ll give you a gentle heads-up when there are 5–7 minutes left so we can close safely.
8. Online Therapy
- For online sessions, please ensure you’re in a private, quiet space where you won’t be overheard.
- If there are technical difficulties, we’ll try to reconnect or continue by phone.
- If we’re unable to continue, we’ll reschedule at no extra cost.
9. Record Keeping and Data Protection
- I keep short, factual notes after each session.
- These are stored securely and confidentially in accordance with GDPR and current data protection laws.
- You have the right to access, request, or review your data at any time.
10. Agreement
- Before starting therapy, all clients are required to sign a Therapeutic Contract to confirm agreement with these terms.
- These terms may be updated periodically. Any significant changes will be discussed with you in advance.
Updated: July 2026